SHIPPING - Parts4Euro.com ships out products via Fedex, UPS or USPS depending on the size of packages. We will physically ship out IN STOCK orders 1-3 business days after we receive customer's order. We will provide tracking or delivery confirmation (this is not a tracking , it does not show where a pickage is in transit, it only shows if a package has been delivered or not) upon process of shippment. Customers may receive an email with the subject " Parts4Euro.com has sent you a package" from Stamps.com saying the package has been shipped. This may be misleading sometimes, this just means the shipping label was created, DOES NOT necessarily mean the item was physically shipped out immediately as we mentioned before that IN STOCK items are physically shipped out 1-3 business days. Parts4Euro.com is not responsible for lost or stolen items that have been proven a successful delivery by either tracking # or delivery confirmation. Parts4Euro.com does not provide any form of insurance, customer must request insurance when order is placed and at their own expense.
SHIPPING WITHIN THE US - Parts4Euro.com ships to addresses in the 50 United States, with the following exceptions: Hotels / Motels, etc. (USA) Trade Shows / Conventions / Conferences APO/FPO addresses (USA) Freight Forwarders
INTERNATIONAL SHIPPING - Parts4Euro.com ships internationally by USPS Airmail and shipping will be charged according to items orderd. Shipping is FREE for small items such as antennas, badges, door pins & sidemarkers. We are not responsible for lost or stolen items shipped to international address as we are unable to track the item since USPS Air Mail does not provide tracking information. Parts4Euro.com does not provide any form of insurance, customer must request insurance when order is placed and at their own expense.
BACKORDER POLICY - The product you have ordered is currently unavailable at our warehouse location. This item may not have been available either when you ordered it originally or another customer's order placed ahead of yours may have depleted the available inventory. We apologize for this inconvenience. We will provide you with estimated time of arrival (ETA dates) for any backordered products. If the items are on back order for more than a week, we will contact the customer OR we will automatically give a full refund via Paypal. Sometimes refunds may take up to 10 - 14 business days to issue.
ORDER CANCELLATIONS - Cancel order requests must be made prior to the item shipping. Once Shipped, all cancelled orders are subject to a 25% restocking fee. Special ordered items cannot be cancelled.
RETURNS - Returns will only be accepted if we're notified within 5 days from the time the merchandise was received (less shipping and handling). You must obtain a valid RMA number before sending any products back. Returns will be subject to a 25% restocking fee. All returned items must be returned undamaged and unused in original packaging and in new, saleable condition. Buyer is responsible for all shipping on returned items unless defective or due our shipping error. For defective items or shipping error we will send out a replacement after we receive the defective or error part. In some cases we may ask the customer to just keep the part. We will pay for shipping of replacement items and will not be subject to the restocking fee. Expedited items, electrical parts, and parts that have already been installed cannot be returned at our discretion.
OBTAINING AN RMA RETURN NUMBER - Fax us a copy of your original invoice. Include a detailed description of the reason for return and a contact number and email. Our Returns Department will contact you with your authorized return number. Write this RMA number clearly and visibly on the outside of the package.
WARRANTY - All items on Parts4Euro.com are warrantied to be free from defects in manufacture, material and workmanship prior to installation. Any improper installation, alteration, improper use will void this warranty. This warranty is limited, at our option, to the replacement, repair or credit of the defective merchandise. The determination for all warranty claims will be at our sole discretion. This warranty does not cover any direct or indirect costs, such as labor or shipping costs, arising from the use of any products on the website. We do not warranty any part that has become defective due to faulty installation or abuse in any way. We cannot accept responsibility for any inconvenience or loss encountered by the use of a defective part. We reserve the right to withhold refund or exchange until the defective part has been completely examined and tested by the manufacturer. We reserve the right to refuse refund of core charges when the core returned is in unacceptable condition. We highly recommend more compliated items such as headlights and some tail lights are to be installed by professionals. All lighting products including headlights, foglights, taillights, blinkers, sidemarkers & corners may be subject to condensation, this situation is normal as some of the ligting products are designed to dissipate the condensation, if condensation does not go away, the item may have to be removed from the vehicle and dried accordingly. We DO NOT REPLACE items that have condensation in them as weather conditions may vary from different regions, some places may experience extreme weather conditions that can cause such unpreventable condensation.
WARRANTY REPLACEMENT PARTS - All the shipping costs of warranty replacement parts will to be covered by the customer. The shipping cost of returning a part is also covered by the customer.